Frequently Asked Questions

Registering as a Seller is easy!

1. Click this link to start creating your Seller account.
2. Complete a short form with your personal and business information.

To sell on Trusty, simply:

1. Register an account.
2. Verify your account by uploading your documents and updating profile in the vendor dashboard.
3. Upload your products.

 You can sell any tangible product that falls into any of these categories:

1. Consumer Electronics
2. Home, Garden & Furniture
3. Health & Personal Care
4. Beauty & Fragrances
5. Office & Stationery
6. Food & Beverage
7. Fashion & Accessories
8. Automotive
9. Construction & Hardware
10. Baby Centre
11. Sports & Fitness
12. Toys
13. Pet & Animal Care
14. Machinery & Equipment
15. Professional services
16. Utility Bills related services
17. Delivery services

The product should not be sale on our platform.

SPECIFIC PROHIBITED ITEMS:

1. All kinds of narcotic or recreational drugs
2. Gambling tools, machineries and devices of all kinds
3. Pirated content
4. Radiation and nuclear fallout contaminated substances
5. Items that contradict faith and believe to public morals
6. Items used in black magic, witchcraft or sorcery
7. Poppy seeds, or any items containing poppy seeds
8. Nylon fishing nets
9. Other goods or items, prohibited under the Law or any other law or regulation applicable to any country

OTHER THINGS PROHIBITED BY TRUSTY:

1. Counterfeit goods or items of any type
2. Any goods or items that violate the intellectual property rights of any company or individual
3. Stocks, bonds, investment interests and other securities
4. Currencies (including digital currencies) and negotiable instruments (for example, cheques).
5. Items that promote hatred, violence, ethnic, racial or religious intolerance
6. Artifacts, antiquities and art treasures
7. Pornographic materials or items
8. Medical drugs (including over-the-counter)
9. Medical devices
10. Drug paraphernalia (for example, marijuana pipes/bongs and grow lights)
11. E-cigarettes and electronic hookah
12. Tobacco products, nicotine and e-liquids
13. Flammable, explosive, hazardous and radioactive chemicals and substances
14. Fireworks and firecrackers
15. Firearms and ammunition (or items/toys that look like firearms or ammunition)
16. Weapons (for example, crossbows and switchblade knives)
17. Descramblers
18. Devices designed to intentionally block, jam or interfere with authorized communications
19. Spy equipment and devices
20. Bank card readers or “skimmers”
21. Used SIM cards
22. Live animals
23. Animal parts that have been restricted by applicable laws (for example, ivory)
24. Alcohol for consumption, or food products containing alcohol
25. Pork products
26. Any other items prohibited by laws, regulations, sanctions and trade restrictions in any relevant jurisdiction.

Important Note to sellers

Sellers should verify their accounts to gain access to all the services and features offered. Your products will only be visible on the website and Apps once your account is verified.

Local seller

Please provide and upload the below information and documents on your Vendor Dashboard Seller Centre to complete your verification:

1. Business or CAC Certificate
2. National ID (front)
3. Minimum Order Value (MOV)
4. Shipping Preferences
5. Business or Company Address
6. Pick up address

International seller

Please provide and upload the below information and documents on your Seller Dashboard to complete your verification:

1. Business license
2. Passport copy OR national Identity Document
3. Minimum Order Value (MOV)
4. Shipping Preferences
5. Company Address
6. Pick up address

We pay Sellers twice a month:

For orders delivered between the 1st and 15th of the month, we will transfer the payment to your account 7 business days after the 15th.

For orders delivered between the 16th and 31st of the month, we will transfer the payment to your account 7 business days after the end of the month.

Track your orders in the Seller Dashboard

Log in to your account – then go to “My Orders”. Here you can track pending orders, delivered orders, negotiated orders, and orders awaiting payment.

The primary invoicing relationship is between Seller and the Buyer is always depends on the current price tag on products. Therefore, Seller should always update price list before buyer place order as the system issue invoices to buyer automatically from Trusty platform for the sales of products. That means you are solely responsible for issuing and submitting an invoice to the Buyer indirectly, as agreed between you and the Buyer, but at the latest at the time of payments.

To increase your online sales and reach more customers, you should:

1. Use high-resolution product images.
2. Showcase your products with multiple images from different angles.
3. Save your images with the right dimensions.
4. Write clear product descriptions in simple language.
5. Consider adding discounts.

Please log in to your registered Vendor Seller account on Trusty.com.ng Click on “My Account”. Then go to “Product Catalogue” on the left side of the page, upload your product images first in the Media upload and then click on “Upload Product”.

Please log in to your registered Seller account on Trusty. Click on “My Account”. Then go to “Product Catalogue” on the left side of the page, upload your product images first in the Media Bank and then click on “Upload Product”.

Please log in to your registered Seller’s account on Trusty A. Click on “My Account”. Then go to “Product Catalogue” on the left side of the page, upload your product images first in the “Media Bank”. Upload photos, before uploading the template to automatically add/sync the photos to a particular item. A maximum of 10 photos can be uploaded per product. To name multiple pictures of the same product you must use the SKU or barcode followed by underscore [_] and followed by sequential numbers.

View all available categories by navigating to “Product List” under “Product Catalogue” in the Seller Centre, click on “Start your upload” and select “Bulk upload”, to see the full list of categories.

We have a bi-weekly FREE webinar where our experts will show you how to upload and start selling!

Register now

There may be aspects of your product information that do not comply with our company guidelines or country regulations.

Please visit “Product Catalogue” in your account, then proceed to “Product List” where you will find your listing under the following tabs:

– “All products”: for approved, rejected, and pending products.

– “Approved”: for the products that have already been approved.

– “Pending”: for the products that are still under review.

– “Rejected”: for the products that have not met our upload criteria. To see your rejected products and rejection reasons click on “Download Rejection Reasons” at the top right corner of your product list page.

These are not errors; they are the rejection reasons that have been sent to you to read. Please use these as a reference to update your listing, in order for us to approve your products.

 To correct the issues in your rejected listings, please follow these steps:

1- Open your account and go to “Product Catalogue”, then proceed to “Product list” where you will find your listing under one of the following:

– “All products”: for approved, rejected, and pending products.

– “Approved”: for the products that have already been approved.

– “Pending”: for the products that are still under review.

– “Rejected”: for the products that have not met our upload criteria. To see your rejected products and rejection reasons click on “Download Rejection Reasons” at the top right corner of your product list page. Or click on each product to view the rejection reasons individually.

2. Read the notes highlighted in red, to see the reasons a product upload was rejected.
3. Ensure you understand what the rejection reasons mean and then make the necessary updates on your product. To understand the rejection reasons further, please visit the Product Listing Help page and review section 2 “Product Approval Criteria.”
4. Save the changes you made by clicking on “Send for Review”.

5. Your listing will move directly to “Pending status, awaiting review”.

Our standard timing for product review is 2 working days.

Please visit the Product Listing Help page and review section 2 “Product Approval Criteria” and follow the guidelines in section 1 to successfully list your products on our platform.

You may find more details on the following page or get in touch with one of our product listing experts at content. support@trusty.com.ng

The Buyer Dashboard is where you manage all aspects of your Buyer account. This is where you view and manage current orders, update payment methods, track negotiation requests with sellers, and much more.

The Seller Dashboard is where you manage all aspects of your Seller account. This allows you to manage your promotions; orders received your products listings, and much more.

There are two ways to reset your password:

Go to “Account Profile” under Account, scroll down to Email and Password and click on edit details to reset the password.

You can also click the “Forgot your Password” link on the login page and follow the steps sent to your registered email address.

If you believe that a seller has violated your intellectual property rights (IPR), please contact us at legal@trusty.com.ng

Your data privacy is important to us. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable and necessary measures to protect your personal information. We only collect information that is necessary to verify your identity and provide you with our services, enhance your experience, and to protect your account. We may collect the following information: name, address, phone number, email address, gender, and date of birth, country of residence and/or citizenship, language and user preferences. If you use our escrow services, we may collect your payment information. Our electronic information systems are password protected to prevent unauthorized access, by using Secure Sockets Layer (SSL) software, which encrypts the information you input. In order to maintain this protection, we advise you not to provide your password to anyone. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information. If you believe that your password has been misused, please contact us immediately.

Buying on trusty.com.ng is easy:

• Register as a buyer.
• Search trusty.com.ng to find the products you need.
• Add the products to your cart.
• Click “Check out”.
• Select your preferred payment method.
• Click “Confirm and pay” to complete the order.

Buying on trusty.com.ng is easy:

• Register as a buyer.
• Search trusty.com.ng to find the products you need.
• Add the products to your cart.
• Click “Check out”.
• Select your preferred payment method.
• Click “Confirm and pay” to complete the order.

Local Buyer verification:

Please upload the following information and documents in your Buyer Centre to complete your verification:

• Business or Company CAC
• VAT certificate or VAT exemption letter
• National ID (front)
• Company Address

International Buyer verification:

Please upload the following information and documents in your Buyer Centre to complete your verification:

• Business license
• Passport copy OR national Identity Document
• Company Address

You can find products on the website in several ways:

Type the product name in the Search Bar.

You can search by category by clicking on “All Categories” which can be found underneath the search bar on trusty.com.ng

You can search for specific product in two ways. Firstly, simply change the filter in the search bar to “Sellers”. Secondly, you can also browse the list of products.

 Trusty Payment Getway is PayStack:

Credit Card

Debit Card

Bank Transfer (Instant Wema Bank Account lasted less than 30min)

USSD etc…

Local Deliveries:

Items tagged “Get it tomorrow” will be delivered the next day.

All other local orders will be delivered within 5 working days.

International Deliveries:

International orders delivery times depend on the delivery mode and Shipping Company.

Buyers should verify their accounts to gain access to all the services and features offered, such as negotiating with Sellers, financing, and much more.

How do returns and refunds work?

Find all the details of our Return and Refund policy here: Return and Refund Policy – Trusty Online Store & Services

You can track your order status in the Buyer Centre. Log in to your account – then go to “Orders”, search for the order number you want to track, then click on “View order details”

Place your brand label on third-party products. Choose from a wide range of quality products across many categories.

Request For Quotation (RFQ) is a service we provide to Buyers to help them source competitive quotations on products they need.

A consignment program enables you to keep your stock in the territory you want to sell your products. By using a local storage facility, your products are closer to your potential buyers, allowing you to offer much faster delivery times and best in class delivery success rate.

All the categories listed on Trusty.com.ng are eligible for the consignment program (Consumer Electronics, Home Garden and Furniture, Health and Personal Care, Office and Stationary, Fashion and Accessories, Construction and Hardware, Automotive, Beauty and Fragrance, Baby Center, Sports and Fitness, Pet and Animal Care, Machinery and Equipment. etc

Shipping charges are calculated based on multiple factors such as the location of the item, shipping address, dimensions of the items, and whether we need to ship the goods in temperature-controlled vans or not.

Standard Shipping, Premium Shipping, Fedex IP, DHL, UPS Expedited, China Post Registered Air Mail, Cainiao Standard For Special Goods, e-EMS, EMS, DPEX, , pecial Line-YW, Cainiao Expedited Standard, Sellers Shipping Method, Direct, Cainiao Heavy Parcel Line, SF Express, ePacket, Saver Shipping, SF eParcel, Aramex, Singapore Post, J-NET, China Post Air Parcel, Cainiao Super Economy Global, Cainiao Super Economy, SunYou Economic Air Mail, Cainiao Expedited Economy, Cainiao Super Economy for Special Goods, Yanwen Economic Air Mail, China Post Ordinary Small Packet Plus, Aliexpress Selection Standard, Selection Shipping for Korea, Cainiao Standard – SG Air, UPS Express Saver, Cainiao Saver Shipping For Special Goods, Selection Saver, 360Lion Standard Packet, POSTKR, LAOPOST, TOPYOU, YANWEN Special Standard, Flyt Express

Shipping charges applicable for the order will be shown at checkout and will be included as part of the order’s total.